"I feel that a lot of my trauma could have been minimised"

About: Good Hope Hospital / Accident & emergency Heartlands Hospital / Gynaecology

(as the patient),

Went to a and e at bhh presenting at 11/40 with heavy pv bleed. R/v by nurse practitioner told to go home and await events and booked me in for s scan in 10/7. Clearly I was very distressed as I was worried about pregnancy. With the worry I ended up going to mums (private h/c facility) and was told I had lost my baby (and had to pay £80). I had no care and ended up losing my very precious baby down the toliet the next day and went onto to lose 2 litres of blood and collapsed and ended up in gynae ward. I am still traumatised by the events that happened at hope following the loss of my baby. If the anp had booked a scan to investigate the Pv bleed on admission a lot of my trauma could have been minimised.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Traumatised

Thank you for providing your comments regarding your experience at the Accident and Emergency Department at Heartlands Hospital.

May I firstly extend my sincere condolences to you on the loss of your baby, I am so sorry and saddened to read the details of your experience.

I would very much like the opportunity to investigate your experience in more detail. Can I please ask you to contact me at your convenience so that I may obtain some more information from you?

I can be contacted by email: marie.helebert@nhs.net

or by telephone: 0121 424 0808, 9am - 2pm Monday to Friday, and a voicemail service is in operation at all other times. We will return your call at the earliest opportunity.

I look forward to hearing from you.

Kindest regards

Marie Helebert

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