"Praise for Booking Department"

About: Mount Vernon Hospital / Trauma and orthopaedics

I would just like to pass on my thanks to the staff in the bookings department for the caring, kind and efficient manner in which they treated me (and I am sure all their patients).

When one is in pain and urgently awaiting an appointment , to be told ....please don't hesitate to ring to see if there is a cancellation ...and then to be dealt with kindly and caringly is so encouraging.

Many commercial organizations could benefit from some training from this department!

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Response from Mount Vernon Hospital

Thank you for your positive comments. We are pleased to hear that you were happy with the quality of care you received at the Hillingdon Hospitals NHS Foundation Trust.

R Cole – Matron for Mount Vernon

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