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Disgraceful

Story from nhs.uk

"Disgraceful"

About: Alder Hey Hospital / Ophthalmology

After waiting 6 months for an appointment, arrived for the appointment 15 mins early, 30 minutes past the appointment time I queried when my son would be seen, I was then informed that he was booked in the wrong clinic and they would have to ask another Doctor to see him, i questioned if the 'other doctor' would be able to do the tests requested and was informed they would.... 2 hours after the appointment time i was then informed the wait would be a little longer i again queried that the Doctor would be able to do the requested test and was informed the doctor would not be able to.... what a complete waste of my time, no doubt it will be another 6 months to try and get an appointment in the correct clinic. The only good part was the 2 lovely receptionists on 2.2

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Responses

Response from Alder Hey Hospital 7 years ago
Alder Hey Hospital

Submitted on 13/10/2016 at 15:28
Published on nhs.uk on 14/10/2016 at 02:30

Thank you for taking the time to leave a message about your experience at Alder Hey Children’s Hospital. We are very sorry to hear about aspects of your experience that fall short of the high standard we would expect. If you haven’t already contacted the Patient Experience team, we would be very grateful for the opportunity to discuss your experience with you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

We appreciate your very kind comments about the receptionists on clinic 2.2 and will make sure they are aware of your post

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