"Poor overall service on C25"

My elderly mum was a patient here for just over 2 weeks. I was disappointed for these reasons: lack of information for patients' relatives/carers - you have to chase for information constantly; staff ignore you when you come to the main desk on the ward to ask for answers to questions; when you manage to pin a member of staff down they appear to not know very much about the patient in question; staff often claim not to have the answer to your question because they were 'not on duty'; my mum was left overnight in a urine-soaked bed because no came to check on her (the reason given was that there are only 2 night staff to see to an entire ward); mum was in a single room with a buzzer that only worked occasionally; as well as staff within departments clearly not communicating with each other, staff across departments don't communicate with each other either ( 2 different physiotherapists came to see mum and gave different, contradictory information). My impression is of a staff that doesn't act professionally, or look professional - what has happened to standards in training? I saw staff standing around at visiting times doing nothing, staff using mobile phones on duty, chewing gum while checking blood pressure etc, staff with tongue-studs (unhygienic!) and with visible tattoos - this does not inspire confidence and looks very unprofessional. I had an impression of a staff that did the basics (not all of course) but showed no real care or compassion - surely this is why people go into this profession!