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Podiatry service at Queen Marys

Story from nhs.uk

"Podiatry service at Queen Marys"

About: Queen Mary's Hospital

I had an appointment last Monday,5th September at 10 a.m. A G.P's.referral to the podiatry department.

Was told Appointment was the next day then told it was for next October!! New podiatrist. Wouldn't see me, said they might give me a quickie at lunchtime, 10 minutes at most but I wasn't happy with this treatment. I had the time and date right,.(and after a long bus journey to the hospital).Tried to complain but no one cared a jot or listened . No manager. Sent to 3 different staff but no luck! Doors opened were closed again! Told to go online. This is the worst most inefficient service I have ever received in any hospital in my life (and I am 67!)

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Responses

Response from Queen Mary's Hospital 7 years ago
Queen Mary's Hospital

Submitted on 22/09/2016 at 11:59
Published on nhs.uk on 23/09/2016 at 02:31

Thank you for taking the time to post your comment on your concerns. We are very sorry that your experience is below the standard we expect for our patients.

Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

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