"Ward 3 INRU"

About: Trafford General Hospital

My friend has recently been transferred to ward 3 after having a ruptured brain aneurysm. Not happy that he has been moved far away from home and his local hospital. On the first day the nurse or whatever, as can never tell from their uniforms these days, could not spell my name even though I told them three times. They seemed very flustered. Then this person was in charge of the medicine trolley... hope they can spell the names of the medicines!

Two nurse today who had to hoist my friend back into bed pulled a right miserable face at me when I told them the O.T had asked me to tell them he needed weighing. Though I really think the O.T shouldve told them.

It seems anyone could just buzz the door and get let in. Nobody asks who you are, I could quite easily sneak into someone's room and nick something and wander out again. Just doesnt seem that secure to me. I would like to have been able to go with my friend when he was transferred so i could meet the people in charge right from the start.

Dont like the layout of the ward. a long corridor with rooms off it that the nurses cannot see from their desk, unlike at our local hospital where the layout was more compact and more in view of the nurses. Seems very cut off in his 2 bed room, especially when the door is shut. How often do the nurses check up on patients in their rooms? On the plus side there was a nice garden for the patients to sit in and he was mixing with other people at meal times round the dining table.

Its all been very stressful dealing with this sudden illness and especially him getting moved so far away. So as yet not too happy with things. He himself is in his own little world that he remembers for about 20 minutes.

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience on Ward 3 - INRU was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Your concerns have been shared with the Ward Manager for Ward 3, for her consideration and investigation. She is sorry to read of the additional anxiety and distress caused to you as a result of your friend being moved to Ward 3. The Ward Manager is very disappointed to hear of the behaviour of the staff on Ward 3, as this fell below the standard expected by the Trust. She would like to extend her sincere apologies for any upset caused by the behaviour of members of nursing staff on the ward. Your concerns have been shared with the ward staff on Ward 3 so that lessons can be learned from your experience.

The Ward Manager would like to apologise that security on the ward was not maintained to an acceptable standard as Ward 3 is a locked down unit, with only swipe access facilities. Access to the ward should be controlled by regular members of staff, who monitor access to and from the ward from CCTV screens. Your concerns regarding ward security and nursing staff behaviour have been raised directly with the ward staff through the handover process to ensure that others do not experience the same issues as you.

The Ward Manager would like to reassure you that hourly patient roundings are completed throughout the day by a named nurse and staff are allocated to care for patients throughout the day. Please be reassured that patients are monitored and call bells are always left within patients reach so that they are able to raise any concerns that they may have.

We are pleased to hear that you enjoyed spending time with your friend in the garden. The staff have worked hard to develop the garden space for patients and family to use. Ward 3 also has a relative's quiet room available for you to spend some time with your friend.

I would like to thank you for taking the time to bring your concerns to our attention. We welcome comments from our patients and their representatives and aim to use these to review and improve our practice on the unit.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail please contact the ward directly and ask for the ward manager or alternatively you could contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.