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Rude receptionists

Story from nhs.uk

"Rude receptionists"

About: Southend Hospital

Taking my elderly mum to have monthly chemo injections is traumatic enough without having to deal with rude receptionists. We all know that gp/hospital reception desks are v busy so therefore 'customer' skills get forgotten about a bit but this morning's experience really upset me that i felt i had to complain. More or less chucking the appointment card at me without saying anything or looking at me. Not giving helpful answers when i was nothing but trying to be polite and biting my lip. Just a really horrible unnecessary unprofessional experience.

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Responses

Response from Southend Hospital 7 years ago
Southend Hospital

Submitted on 03/10/2016 at 16:09
Published on nhs.uk on 05/10/2016 at 02:32

Dear Sir/Madam,

Thank you for your post and we are extremely sorry to hear about this experience.

Please be advised that this feedback will be sent to the relevant manager of the department.

Unfortunately without personal identifiable information via this site we are unable to look at your individual complaint but if you feel you would like to escalate your issues then please visit or email out pals team - pals@southend.nhs.uk and they will be able to assist you further but please be assured these comments will be escalated immediately.

Thank you for taking the time to contact us and, again apologies on behalf of the department.

Regards,

Patient Involvement Team

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