"awful experience"

About: Royal Free Hospital / Plastic surgery

My sons surgery was cancelled at 5pm the evening before his admission, without prior warning that this was a possibility and without any recognition that we had that afternoon travelled 300 miles from the north east of England in order to make the 7.30am admissions time the next morning. Absolutely disgusted with the way we were treated and the fact that the appointment department didn't even have the decency to apologise or express any level of sympathy with our circumstances. My son was so upset he wanted to go straight home that evening. So well done Royal Free.

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Response from Royal Free Hospital

Thank you for your review, we're so sorry to hear this. We would be grateful if you could contact our PALS team on rf.pals@nhs.net with further details so we can look in to this. Apologies again to you and your son.

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