"Unpredicatble quality of breastfeeding support"

About: Fife Community Services / District Nursing Victoria Hospital / Maternity care

(as the patient),

I'm a first time mum who was keen to breastfeed my baby. While in ward where I stayed for 2 days post C section the midwives/nursery nurses kept telling me my latch was good.

Got home and midwife came in to see me next day. I was sore and bleeding from an incorrect latch. Midwife was great support. I also got a call from breastfeeding support who asked how I was getting on when I explained my situation but mentioned midwife had been in they didn't seem keen to visit.

Over the next 8 weeks I struggled to feed my baby. My baby wouldn't stay latched on and was very frustrated at feeds which ended up with us all in tears. Called the breast feeding support workers numerous times. A lot of time advice on the phone and not getting calls returned then when someone did come out felt like I was an inconvenience to them. They never once acknowledged my baby.

It took me to breakdown to my health visitor who arranged a visit from a support worker who took the time with us and noticed my baby had a tongue tie.

Within 2-3 days I was seen at the community dentist and the tongue tie snipped. After that I was able to carry on my breast feeding journey.

Can't understand why a service can be so unpredictable. I felt giving up so many times and felt very unsupported from the professionals.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear sbowbabyspink

Thank you for taking the time to tell us about your breast feeding experience. May I take the opportunity to congratulate you on the birth of your baby and to say well done for persevering with breast feeding despite the difficulties you encountered. It was good to hear that you did eventually get the issue resolved which enabled you to continue; however it was disappointing to hear about the unpredictability of the support offered. I have forwarded your post on to the relevant team and have been asked if you would be willing to discuss the specifics with one of our Senior Midwives, as this is not the experience they want for any woman breast feeding. If you would be willing to discuss it further please contact me directly and provide me with your name and number which I will pass on. If you do not wish to detail the specifics then please be assured your feedback has been passed on.

Kind regards

Louise Ewing

01592 648154

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