"Appointment system terrible"

About: Charing Cross Hospital / Neurosurgery

Been waiting for an appointment for 6 weeks after my specialist referred me. When I rang to see what's happening they have no record of me and said they hadn't received my referral which I know was sent as I received a dated copy myself. I am off work due to illness and need this sorted asap but find myself going around in circles with the booking team. Someone should take accountability.

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience waiting for an appointment in Neurosurgery at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the senior service managers and would like the opportunity to discuss your concerns further.

We would encourage you to contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk

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