"Waiting time"

About: New Cross Hospital / Accident and emergency

I was discusted with the time that you have to wait. I think the new A and E the staff can't cope. There were trollies in the corridor and waiting to see a doctor was 4 hours. I was there all night with my sister, she was in a lot of pain because she had broken hip and and waiting 2 days for the operation and only had paracetamol. I have raised thousands of pounds with my charity work in the past, but I can not believe the way it has gone. I am discusted.

Kate Smith mbe

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Response from New Cross Hospital

Dear Kate Smith

Thank you for taking the time to post your comments relating to your sister's patient experience in our Emergency Department.

I am sorry for any distress that this matter has caused.

If you would like to discuss your concerns further, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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