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Figured with the attitudes of certain staff

Story from nhs.uk

"Figured with the attitudes of certain staff"

About: Somerset NHS Foundation Trust

I was taken to a 136 suite recently and treated like a criminal. They didn't speak to me during my wait if over 19 hours for assessment. When assessed told me to go and there was no follow up as promised. I assume I have to go from crisis to crisis

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Responses

Response from Somerset NHS Foundation Trust 7 years ago
Somerset NHS Foundation Trust

Submitted on 20/09/2016 at 17:35
Published on nhs.uk on 21/09/2016 at 02:35

Hello

Thank you for taking the time to share your recent experience, which I was very sorry to read. I would very much like to look into your comments but in order to do this I would need some further detail from you. If you could contact the Patient Advice and Liaison Service, PALS, by emailing us at pals@sompar.nhs.uk or calling the service on Tel; 01278 432022 we will do our best to investigate what exactly happened to you.

With kind regards

PALS

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