"Bad communication, very disappointed"

About: Charles Clifford Dental Hospital

I've been registered with Charles Clifford since the late nineties, and have gone for a check up every 6 months. Recently i rang up to book an appointment because of a broken tooth and was told quite sternly that i am no longer registered with them and that i would have to find another dentist, and that its 'not a dentist you know'. I haven't been informed of this in writing or any other way. Dissapointed is not the word. As far as i was to believe, i was registered for life, and after attending regular appointments for the last 18 years, to be told i am no longer registered is extremely upsetting. Rubbish

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Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Sir or Madam,

Thank you for leaving this feedback. I am very sorry to hear about your experience. We would like to look into this matter and would be very pleased if you could provide more details. Please therefore contact our Patient Services Team either by emailing them at pst@sth.nhs.uk or by calling them on 0114 271 2400,

With kind regards.

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