"Offhand and rude MRI staff."

The MRI radiology staff were very rude, blunt and off-hand. Not friendly, no smiles, and even didn't explain the procedure of an MRI scan. ome of the staff snapped at me too. I was quite disgusted considering this is a private healthcare facility.

Story from NHS Choices

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Response from The Kent Institute of Medicine & Surgery

Thank you for your review. We are concerned to hear about your experience, as this is not the level of care and service we expect patients to receive. In order to investigate this, respond to you in detail, and ensure it doesn't happen again, we will need some more details. Please fill in your feedback form here https://www.kims.org.uk/feedback-and-complaints/

Alternatively please feel free to contact our Governance team on either governance@kims.org.uk or 01622 237786.

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