"left in pain"

About: Russells Hall Hospital

after being diagnosed in june/july with liver disease and gallbladder infection/stones i have essentially been left and ignored i have been waiting few months now to get an operation date. its been 3 weeks waiting for my mri scan results which ive been told havent even been looked at yet, on friday 2/9 it took 26 phone call to finally get through to someone to tell me this. i collapse on a regular basis now, vomit most of the time after eating and am in constant pain, stoke hospital where my mother in law went to for her gallbladder operated on her within 3 days of diagnosis while im left to rot. russels hall is just digusting in its practices to me and would never recommend anyone pt their lives in their care.

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Response from Russells Hall Hospital

Thank you for posting feedback about your experience of our Gastroenterology Service. We always aim to offer the highest standards of care so we are very sorry to hear that this has been your experience.

Our Patient Advice and Liaison Service (PALS) are currently looking into your concerns and will be in touch with you directly. If you would like to contact them in the meantime their freephone number is 0800 073 0510.

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