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excellent treatment from everyone

Posted By Gust396

"excellent treatment from everyone"

About: Crosshouse Hospital / Physiotherapy (A&E) Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

I attended Crosshouse Hospital A&E with a swollen right knee diagnosed as an osteoarthritic flare up. I had excellent treatment from everyone involved starting from the receptionist who saw my discomfort and fetched me a wheelchair, and after only a short wait a nurse wheeled me to a cubicle. I should add that I have had similar flare ups to the right knee on rare occasions over the past fifty years following the removal of a cartilidge, but the swelling and pain normally subsided in a short while. However, this particular episode has not resolved itself. My thanks to the junior doctor and her senior (Dr Mulligan? ) for their attention. However, I was particularly fortunate in my view that Gemma, a physiotherapist is part of the A&E team and recognised the problems and has implemented remedial action to resolve any problem.

Thank you all.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/09/2016 at 09:47
Published on Care Opinion at 15:45

picture of Eunice Goodwin

Dear Gust396,

I have passed your post to Gemma, Dr Mulligan and the team. It is lovely to get such nice feedback, and I am absolutely sure everyone will be delighted. Thank you for taking the time to let us know how you got on at this visit to Crosshouse A/E.

I hope your knee is good now and doesn't flare up again.

best wishes,

Eunice

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Update posted by Gust396 (the patient)

unfortunately the swelling has not reduced which has always been the case with previous episodes I have always been a very active person and my reduced mobility is causing me much frustration However fortunately I am attending physiotherapy tomorrow and trust the treatment to be given will produce a positive outcome.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/09/2016 at 09:53
Published on Care Opinion at 10:51

picture of Eunice Goodwin

I do hope so.

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