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Totally inept service from start to finish

Story from nhs.uk

"Totally inept service from start to finish"

About: The Tunbridge Wells Hospital / A&E and trauma unit

Arrived at 7pm with my wife who was referred by her GP for tests. I am writing this at 2am having been here for 7 hours during which time she has had a blood test a CT scan and an X-ray. At no point have we been given any indication whatsoever of the timescales involved and we have not even been offered a hot drink. We are still awaiting a doctor to give us the results almost 2 hours after we were told by a nurse that it should only take 20 to 45 minutes. Words cannot describe how bad this experience has been.

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Responses

Response from The Tunbridge Wells Hospital 6 years ago
The Tunbridge Wells Hospital

Submitted on 28/09/2017 at 18:05
Published on nhs.uk at 18:32

We're really sorry that you and your wife had such a poor experience on this occasion.

Unfortunately, we weren't notified that your review had been left and hence we missed the opportunity to try follow this up at the time.

We hope that any future visits you may make to the hospital go more smoothly.

Kind regards, The PALS Team.

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