"Ridiculous administration"

About: St Mary's Hospital / Gynaecology

I tried to reschedule an appointment that I'd been given. After over an hour of being cut off, being put through to departments whose voicemails were full, or wrong departments or fax machines I just gave up. Really frustrating!

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had trying to contact the Gynaecology Department at St Mary’s Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

We would like to encourage you to contact PALS on either 0203 312 7777 or email pals@imperial.nhs.uk

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