"Lincoln a and e"

About: Lincoln County Hospital / Accident and emergency

(as the patient),

Felt something dislodge in my throat and started coughing up blood. Went to lincoln a and e that night with my young child to find it packed. Receptionists seemed completely disinterested just wanted to chat amongst themselves. Told I was 6th, 10 people later I was told there was 4 people left to be seen. Only 1 nurse working. Was finally seen 3 and a half hours later with both me and my child crying. Was told why am I crying im lucky to be seen so soon, more interested in looking at my teeth than my throat. I found them very abrupt, very unsympathetic, and thought the reception were more than useless. I felt like an inconvenience. 

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Response from United Lincolnshire Hospitals NHS Trust

Dear Lincoln young mum,

Thank you for your feedback regarding your recent visit to Lincoln A and E.

I am sorry to read that your experience was unsatisfactory. If you would like to send your full name and date of birth to our PALS team at pals@ulh.nhs.uk, I can fully investigate the concerns you have raised and give you a full response. When sending your e-mail, please include the reference PO 312074.

With thanks,

Rachel Garrick

Sister - A&E

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