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Uncaring and Neglectful

Story from nhs.uk

"Uncaring and Neglectful"

About: Leicester General Hospital

I was referred as an urgent case in May and still waiting.

No acknowledgement of referral or any contact whatsoever.

Calls go unanswered and Im no further forward just my health further deteriorating masked by medication

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Responses

Response from Leicester General Hospital 7 years ago
Leicester General Hospital

Submitted on 01/09/2016 at 16:04
Published on nhs.uk on 02/09/2016 at 02:30

Dear Reviewer,

Thank you for taking the time to post your feedback.

I'm really sorry to hear that nobody has contacted you regarding this matter. We have had some capacity issues at Leicester General Hospital, which has meant we have had to move all referrals to the LRI. We are currently going through and booking those from May into the next available slots in October, therefore letters should be coming out to all patients in the next two weeks.

If you wish to discuss your complaint in more detail, please email myself, Charlotte Langford, General Manager on: Charlotte.Langford@uhl-tr.nhs.uk with your name, address, date of birth and hospital number and we can investigate this further.

Once again I'm very sorry for the inconvenience caused and hope we can resolve this matter.

Kind regards,

Charlotte Langford

Leicester's Hospitals

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