"my visit 29 thAugust this year"

About: Bmi - The Saxon Clinic

Receptionist on main reception, brilliant. I had just a consultation so I did not see much of the hospital but the consultant was running very late but this helped me because I got lost and was 5 mins late, the consultant was running about 15 mins behind.On leaving the consultant from the Pain dept I popped into the ladies and gents toilet ! Does not look as though it had been checked at all that day ie.

The trash bin for the waste paper towels etc was over full ! lid was ajar and paper tissues dangling outside the lid.

Now this bin is about 3 foot tall approx maybe more and to be packed with dirty rubbish strikes me no one checked it till it was cleaned in the morning- I reported this to the receptionist in that area - I do not know if the receptionist contacted the duty cleaner ? It was late say 8.30pm plus ? So no Brownie points this time and I was surprised to find this.

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Response from Bmi - The Saxon Clinic

Hello Ken, thank you for your comment and I am very sorry to hear about the condition of the toilet on your visit. Our hospital places very high priority on hygiene and cleanliness and we are disapointed to learn that on this occasion our standards were not met. If you can please send a contact number and an email address through to me at natalie.wallace@bmihealthcare.co.uk I will be happy to get a member of our team to look into this for you. Many thanks.

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