"Patient communcation and admin office"

i had to go to the general surgery department on the 19th august and was seen by a consultant. I had my Pre Ops done there and then. was told i would have my operation within the next few weeks. I rang the admin office yesterday (30/08/16) at 9:15am and asked weither anything had been booked for me as my manager is worrying as i am the only one in the office for next few weeks. was told that the diary was upstairs and i would hear back later that day. I rung back today to question again as i didnt hear anything, to be told that i have to wait with the nhs and that they didnt know when i would find out about my surgery. Now my scar has yet again split open and i am in a lot of pain but they cant seem to sort out a simple surgery out. I am not happy with the serivce that they have given me. i dont live near the high wycombe hosptial and it is a lot of travellking for me to do. i am tired of waiting now in total ive waited 3 years.