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Excellent care

Story from nhs.uk

"Excellent care"

About: Blackpool Victoria Hospital / Accident and emergency

I visited A & E yesterday after being advised by a pharmacist to go, Being on holiday here I expected to wait the usual 3 to 4 hours to be seen. After giving my details in I was given an appointment at the primary care department, just 30 minutes later we were seen by a nurse who was fantastic, not only very pleasant, & polite but explained everything to me.

The antibiotics the nurse prescribed I have been given on several occasions and never before have I been advised what to take to combat the side affects, or why you should always finish the course. The nurse was excellent, as was the overall service we received.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 7 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 02/09/2016 at 15:27
Published on Care Opinion at 15:48

picture of Eleanor Walsh

Dear Jayne

I am sorry that your Holiday involved a visit to our Hospital but thank you for taking the time to post your recent positive experience.

I will share your post with the teams involved who I know will be pleased to hear that the care and treatment you received was delivered efficiently and effectively.

I hope that your recovery continues and thank you once again.

Kind Regards

Andrew

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