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"A&E department was a disgrace"

About: Bassetlaw Hospital / Accident and emergency

My son was recently in the A&E department as was misdiagnosed and made to wait for hours with a life threatening illness due to a nurse who was not paediatric trained triaging him - the nurse took nothing we said into consideration meaning that care my son needed was delayed - we finally saw the doctor who wanted to send him home suggesting it was a cold - after refusing this and waiting another hour and half he was sent to children's ward who saved his life! I have made an official complaint about this and awaiting my formal apology after the department admitted they was a fault.

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Responses

Response from Bassetlaw Hospital 6 years ago
Bassetlaw Hospital
Submitted on 10/04/2018 at 15:09
Published on nhs.uk at 16:06


I am very sorry to hear how unhappy you were with your experience at Bassetlaw Hospital.

Your feedback has been passed to the department to discuss with the staff concerned.

If you would like to discuss this further please contact the Trust’s Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net.

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