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The team explained everything really well and were so respec...

Posted By netfo

"The team explained everything really well and were so respectful"

About: Solihull Hospital / General surgery

(as the patient),

I visited the solihull hospital to have an endoscopy

I was very anxious about the experience.

from once I checked in at reception I was treated with the greatest of respect and so was my daughter who came to acompany me

The team explained everything really well and were so respectful

they answered all my questions and performed their duties in an excellent manner

Thank you to all the team for making my experience so comfortable

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 17/10/2016 at 10:58
Published on Care Opinion at 15:44

Dear netfo

Thank you very much for your kind comments about your recent patient experience in the Endoscopy Department at Solihull Hospital.

I am so pleased to read that from booking in at reception and throughout your time in the department, you and your daughter were treated with the utmost of respect, and that things were explained clearly to you at all times.

I will be delighted to ensure that your comments are highlighted to the Endoscopy Unit Manager and the Matron who will communicate your feedback to all of the team who work exceptionally hard to provide a positive patient experience.

I hope this is acceptable and once again thank you for taking the time to provide your feedback, it is very important to us.

Kind regards

Marie Helebert

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