"Unsure of the service the walk in centre provides"

A family member has just come back from the walk in centre. He went as we can't see a GP on the weekend and is suffering with a severe post nasal drip but the receptionist turned him away? I'm confused as to the service the community hospital is supposed to provide as I thought you could visit it if your GP was unavailable. Having young children this makes me worried as to who to turn to for medical help on the weekend.

Story from NHS Choices

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Response from Woking Community Hospital

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around it being unclear which services the walk in centre provides and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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