"Wonderful care for my dying mother"

About: Queen's Hospital / Older people's healthcare

My mother was brought in to A&E by paramedics Saturday morning with pneumonia and low oxygen levels and pulse rate. She was seen immediately and stabilised. ER staff were kind and caring and explained the situation well. Food was provided to my mother. She was transferred to the Elders Receiving Unit, then after a few hours to Sunrise elderly care ward. Staff did their best to treat her condition over the next few days although it was always going to be 50/50. Unfortunately, she declined and ultimately we were sensitively helped through end of life options and my mother died at the end of the week. All staff, the room cleaners and care assistants, nurses, sisters and doctors and consultants were kind, caring and treated my mother with great dignity and respect, as well as the other patients on the ward. I am so grateful for the wonderful care provided.

Story from NHS Choices

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Response from Queen's Hospital

Firstly I would like to offer my sincere condolences for the death of your mother. Thank you for taking the time to leave such lovely comments. It is wonderful to hear that all staff who met your mother was so kind and caring during her final days. I will ensure that your comments are feedback to all staff as I know that this will mean a great deal to them.

Yours Sincerely

Nadeem Moghal

Medical Director

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