"Very poor"

Posted via nhs.uk 7 years ago

This Community Mental Health Team continues to provide a very poor standard of service. Even after many complaints, they continue to jeopardise the care of service users. Staff never ring back and just don't care. Very poor Waterford House! You resolved previous complaints made, then they happen all over again. When someone promises to call, why don't they?

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Waterford House

Submitted on 05/09/2016 at 13:16

Published on nhs.uk on 06/09/2016 at 02:36

Thank you for taking the time to post your feedback. I am so sorry to hear about your experience with the community mental health team.
We would welcome the opportunity to discuss your feedback with you and help to resolve your concerns.
Please contact the Customer Experience Team on 02380 84065 or by email: hp-tr.customerexperience@nhs.net for assistance.
Kind regards
Jane Tibble
Customer Experience Advisor

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Very poor

"Very poor"

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