"Very poor"

This Community Mental Health Team continues to provide a very poor standard of service. Even after many complaints, they continue to jeopardise the care of service users. Staff never ring back and just don't care. Very poor Waterford House! You resolved previous complaints made, then they happen all over again. When someone promises to call, why don't they?

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Waterford House

Thank you for taking the time to post your feedback. I am so sorry to hear about your experience with the community mental health team.

We would welcome the opportunity to discuss your feedback with you and help to resolve your concerns.

Please contact the Customer Experience Team on 02380 84065 or by email: hp-tr.customerexperience@nhs.net for assistance.

Kind regards

Jane Tibble

Customer Experience Advisor

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful