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Staff friendly and A&E efficient

Posted By Mask139

"Staff friendly and A&E efficient"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Accident & Emergency

(as the patient),

Staff were friendly and helpful and made you feel at ease. I was quickly dealt with and to an acceptable timescale.

Food was acceptable.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 29/08/2016 at 17:20
Published on Care Opinion at 23:31

picture of Eunice Goodwin

Dear Mask139,

Thank you for your post I will pass this to the various teams you mention. I am glad your visit was mainly good but I am sorry the food was 'acceptable'.

I hope you are well now, best wishes,

Eunice

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 30/08/2016 at 06:57
Published on Care Opinion at 10:31

picture of Martin Esposito

Hi Mask139

Thank you for sharing your experience. I was glad to hear that you found all of the staff friendly, helpful and that they were able to put you at ease.

Take care

Martin.

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