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I visit my son recently and thought the...

Story from nhs.uk

"I visit my son recently and thought the..."

About: Homerton University Hospital / Cardiology

I visited my son recently and found the Hospital dirty and had an uncare'd for look,The cardiology unit seemed rather disorderly and under staffed with 1 nurse for 10 patients.not at all impressed with general standards,more care needs to be paid to what the patient and relatives have to say and not be dismissed out of hand

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Responses

Response from Homerton University Hospital 7 years ago
Homerton University Hospital

Submitted on 26/08/2016 at 14:39
Published on nhs.uk on 27/08/2016 at 02:31

We are very sorry to hear about your poor experience of the care delivered on Cardiology Ward and the general lack of cleanliness. Your feedback has been passed onto the service responsible for cleaning and to Cardiology.

We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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