"Trying to contact the Eye Clinic at the LRI"

About: Leicester Royal Infirmary / Ophthalmology

(as the patient),

Tried to chase up appointment that had been canceled. The letter says if you've a query contact the Department, but I feel it is impossible all you get is an automated service which takes you nowhere! Bemoaned they were too busy to take your call.

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Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Arthur,

Thank you for taking the time to post your feedback.

We're really sorry to hear that you have struggled to get through to our Eye Clinic. We'd like to look into your query in more detail, so if you are happy for us to do so, please email myself, Kulbinder Nandhra, Service Manager on: kulbinder.nandhra@uhl-tr.nhs.uk with your name, address, DOB and hospital number and we'll look into this for you.

Kind regards,

Kulbinder Nandhra,

Service Manager

Leicester's Hospitals