"awful service"

I attended the A&E service due to a very swollen leg, ankle and foot with no obvious cause and on the advise of an emergency GP. My visit started well but once I actually got into A&E it went downhill. The first nurses I saw tried to tell me there was no swelling present at all and refused to do the blood tests that triage had said should be done. I then eventually saw a doctor who took my bloods and examined me. Once this was all done I was made to sit in a chilly corridor on a hard metal chair at 4am to wait for my blood results. I sat here until 7:45am. |During this time I had a n-urse inform me that not all my results were back and if she had not come back to me in 20 minutes I should go and find her. This made me laugh as I could hardly walk as it was. Eventually at 7:45am I went to question where my results were and was told that the analyser had broken and they'd had to be sent away. so I then asked if there was somewhere more comfortable I could sit as I'm 17 weeks pregnant. I was taken to CDU and left in a small waiting room on a slightly more comfortable chair. As the morning dragged on I was informed by a new doctor that I may have to be admitted for a blood clot on my lungs but they had to wait for the blood tests to come back. At 11:30 I also had to ask for some insulin as I had none on me and needed some for my diabetes control. I wazs a tad annoyed no one had even checked to see if I needed any medication for my diabetes which they were fully aware of. In the end they gave me a blood thinning injection guessing that I should be treated for a dvt and told I would have to return monday to attend a clinic. I am disgusted that A) my treatment was guessed and after 11 1/2 hours in the department I still had no idea what the actual problem was B) a pregnant woman could be left in total discomfort in a cold corridor for 3 hours when there were empty beds in A&E and C) not once was my unborn child given a check over despite being told I was going to be sent to obs and gynae for a full check on baby. The whole experience was a disgrace and in future I will attend Watford A&E