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Waiting time is disgusting

Story from nhs.uk

"Waiting time is disgusting"

About: BPAS Streatham CC/Clinic

We had an appointment at 12pm we had to leave west London at 9 am to make this apoittment on time it's now 230 and they are still telling us another hour???? This is not a nice place to be waiting for an abortion so why on earth would you keep these ladies hanging around done have been here since 9 am and still haven't been seen absolutely disgraceful service

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Responses

Response from BPAS Streatham CC/Clinic 7 years ago
BPAS Streatham CC/Clinic

Submitted on 24/08/2016 at 09:49
Published on nhs.uk on 25/08/2016 at 02:37

At BPAS we pride ourselves on the quality of care we provide and although you should not be expected to wait for prolonged periods of time, this is sometimes unavoidable in a healthcare setting.

At the moment we are experiencing a particularly high level of demand for our services and I am very sorry if this impacted on the timeframe of your visit. I can assure you that your feedback will be passed on to the relevant manager. However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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