"Phone customer services"

About: Whipps Cross University Hospital Whipps Cross University Hospital London E11 1NR

Posted via nhs.uk 7 years ago

The phone manner of people picking up the phone is appalling and customer services skills training going must be undertaken, just so that staff can understand how to speak to the public without making them feel like idiots!!!

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Whipps Cross University Hospital

Submitted on 17/11/2016 at 18:29

Published on nhs.uk on 18/11/2016 at 01:30

We are very sorry to hear that the staff spoke to poorly when you phoned. This is not acceptable and we apologise for this. Your feedback is important to us and has been shared with the team so that they are able to pick up on the concerns that you have raised.
Kind regards
Barts Health NHS Trust

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Phone customer services

"Phone customer services"

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