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Excellent person centred care throughout

Posted By CERS

"Excellent person centred care throughout"

About: University Hospital Monklands University Hospital Wishaw / Day Surgery

(as a parent/guardian),

Procedure in Day Surgery at Wishaw General. Dressings taken off at Monklands the next day. Due to an allergic reaction seen again the day after and then again two days after that. At one visit an additional clinic appointment for 2 weeks time was given (already had a month check up appointment given after surgery). During all of these visits the staff provided excellent person centred care throughout. I am sorry I didnt catch their names but we thank them wholeheartedly for their compassion and professional care.

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Responses

Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 26/08/2016 at 11:51
Published on Care Opinion at 11:54

picture of Maureen Dobbin

Dear CERS,

Many thanks for taking the time to post your comments. I am delighted to hear that your experience was such a positive one. I will share your comments with the staff as I am sure that they will be very pleased.

Again Many Thanks

Best Wishes

Maureen

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Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 26/08/2016 at 14:43
Published on Care Opinion at 14:48

picture of Karen Phillips

Dear CERS,

Thanks again for taking the time to post your posuitive experience on patient experience.

I will have pleasure in passing all of your comments to the Staff in Monklands, who will be delighted that your experince was a positive one.

Many thanks

Kind Regards

Karen

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