"I am willing to talk about my experience"

About: Care Opinion Southern Health NHS Foundation Trust

(as the patient),

In my experience, service users (and their carers) feel patronised and tired of being asked their opinions by services only to not be truly heard. I have been involved in many consultations and on most occasions I’ve felt that my views were not listened to. We are quite willing to talk about our experiences, especially if they will help to improve the care that is provided in our area. I hope that the NHS will listen to (and act on) the stories they read on this website- they are important.

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Responses

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for your feedback which is always appreciated. Your comments have now been passed to the Trust's Engagement Team.

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for your feedback with regard to your feeling patronised and tired of being asked your opinion, and feeling that your opinions are not being heard.

I would acknowledge that in some circumstances the Trust may not have been proactive in giving feedback as a result of seeking service user/carer views and opinions and for that I would ask you to accept my apologies.

We are developing our mechanisms for seeking and reporting feedback and I am confident that in future opinions and experiences will be better reflected in service change and improvement.

Of course there may be times when we cannot accommodate some suggestions that are made as a result of engagement or consultation but I do fully understand that we need to be more open and proactive about stating the reasons why this may be the case.

I hope you will feel reassured that your comments have been taken seriously and that as a Trust we are making a concerted effort to improve our communication and engagement with service users and carers.

I would like to take this opportunity to thank you for taking the time to post your views on the Patient Opinion website.

Kind regards

Yours sincerely

Pam Sorensen

Head of Consumer Experience and Engagement