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Poor communication

Story from nhs.uk

"Poor communication"

About: Nottingham Woodthorpe Hospital

Consultant was superb, badly let down by their admin staff. wrong appointment dates, no reply to letters, not good enough for a hospital of this standing.

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Responses

Response from Nottingham Woodthorpe Hospital 7 years ago
Nottingham Woodthorpe Hospital

Submitted on 29/08/2016 at 13:44
Published on nhs.uk on 30/08/2016 at 02:32

Dear Patient,

I am sorry that it seems our administration processes have not met your expectations. Your posting is anonymous, if you would like to contact me directly I would very much like to investigate the issues you have raised in more detail.

I look forward to hearing from you.

Mark Lacey

General Manager

Tel 07595987401

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