"Waiting for patient transport"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a relative),

We were sent to Bristol Heart Centre from Cheltenham in the early hours of Thursday. After seeing the consultant an ambulance was ordered at 9. 30 am for the return journey. After waiting 4 hours the staff were told it was thought the transport was required for 10pm. At 2pm we were told the next available transport was a private ambulance at 5pm. This arrived after 6pm having just come in from Cardiff with a sick baby. All the while I could see other ambulances parked up outside the Heart Centre. It was not good for the patient having to monitor their BM's and eat accordingly ready for the journey.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Good Afternoon Boinger

Thank you for sharing your story.

The details published here are anonymous, so I am afraid I am unable to comment directly on this event. However we would welcome the opportunity to look into the delay regarding your transport.

May I ask you to contact our Patient Experience Team on either 01392 261 585 or patientexperience@swast.nhs.uk at your convenience and one of the team will be very happy to help you further.

Thank you, again, for taking the time offer our service feedback.

Kind Regards


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