"Feedback re AMU department"

About: University Hospital Of North Durham

I came on Saturday 13th August to visit my sick aunty, Kathleen Scott, who unfortunately died that day. However I felt I just had to get in touch as despite the upsetting nature of that day the staff were fantastic. We were all offered so much help by all of the staff that we dealt with. They were caring, compassionate, kind and knowledgeable. In particular the nurse whose name I unfortunately do not know. It made such a terrible experience a bit more manageable.

Thank you

Mrs Justine Forrest

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Response from University Hospital Of North Durham

Dear Justine

Thank you for providing feedback on your recent experience of AMU at the University Hospital of North Durham

I am very pleased to hear that you had a positive experience at such a sad time and that you are happy with the attitude and care the staff showed to you.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Manager and the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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