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I was treated with the utmost kindness and proficiency

Posted By Wee Lassie

"I was treated with the utmost kindness and proficiency"

About: New Victoria Hospital / Day surgery

(as the patient),

From the moment I arrived until I left the ward, I was treated with the utmost kindness and proficiency. All the staff were considerate and helpful. The consultant - Mr Wright, made my day. He explained the treatment that I was to undergo in detail. He has reassured me that he hopes to find a solution to a long standing health issue that has depressed me for some considerable time. I would like to award the unit 5*****.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 24/08/2016 at 13:11
Published on Care Opinion at 15:29

Dear Wee Lassie

Thank you for taking the time to post on Patient Opinion. I am pleased to read that the care you received recently at the New Victoria Hospital made such a difference to you. We expect all of our patients to feel and be treated in the way that you have described here.

I will ensure that your kind words are passed on to the service. They will be delighted to receive such positive feedback.

I hope the future treatment for your long standing health issue goes well.

Best wishes
Lisa

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