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A breath of fresh air - minor injuries

Story from nhs.uk

"A breath of fresh air - minor injuries"

About: Victoria Hospital

I took my 5 year old daughter to get her arm checked today.

The receptionist was so friendly and made my daughter laugh, we waited a max of 10 mins before being seen.

Again my daughter was really made a fuss off, they suspected a fracture so sent for an x-ray was seen straight away!

The whole time we were there which was about 30 mins the staff were so nice and even gave her a teddy.

prior to going to hospital she was really anxious about going as she hadn't had a very nice experience a few years ago at a different hospital so thank you to all at Deal minor injuries!

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Responses

Response from Victoria Hospital 7 years ago
Victoria Hospital

Submitted on 22/08/2016 at 09:42
Published on nhs.uk on 23/08/2016 at 02:31

Dear Julie

Thanks for taking the time to tell us about your recent visit to the Minor Injury Unit at Victoria Hospital, Deal.

We're pleased that all the staff made you both welcome and that your daughter was seen quickly, made to feel at ease and given all the care she needed.

We hope she is feeling much better now. We will pass your kind comments onto the team there.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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