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Shocking Unprofessional Day Nursing Staff on...

Story from nhs.uk

"Shocking Unprofessional Day Nursing Staff on..."

About: Stoke Mandeville Hospital

I have marvellous surgeon so i travelled a distance i had rude abrupt nursing student receptionist on arrival then absoutely dreadful hca who ignored my toilet need request for 30 mins.

I phoned PALS however no answer Very disappointing hospital experience

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Responses

Response from Buckinghamshire Healthcare NHS Trust 7 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 28/09/2016 at 14:18
Published on Care Opinion at 14:21

Dear patient

I am sorry to hear that you feel you were spoken to rudely by a student nurse when you attended Stoke Mandeville Hospital, and that your personal needs were ignored by a healthcare assistant. I can understand how upsetting this must have been for you at the time and we are concerned to learn that this was your experience of Buckinghamshire Healthcare NHS Trust’s services. We hope that you may be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly and explore ways in which we can assist and improve our patient experience in the Trust.

.If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk. If a PALS officer is unavailable to take your call please leave a message on their answer phone and one of the team will call you back.

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