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Pain Management -Physiotherapy.

Posted By Ireney adler

"Pain Management -Physiotherapy."

About: Crosshouse Hospital / Physiotherapy

(as the patient),

I have had two appointments with Emma recently and I would like to praise this lady for her compassion and caring attitude, as well as her professionalism. She treats you as a person and not a number! I appreciate the fact that she looks beyond the physical impairments and shows an ability to be kind and understanding, not just on your painful joints etc. but also, on your "painful" emotions! Excellent advice and instructions on performing exercises. I would like to say thank you for employing this young professional, a wise decision indeed!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/08/2016 at 14:56
Published on Care Opinion at 16:16

picture of Eunice Goodwin

Dear Ireney adler,

I will be very pleased to pass this lovely accolade to both Emma and her boss. They will both be delighted I suspect. Emma seems to have treated you in a lovely holistic way which is so nice to hear. She certainly sounds very deserving of your praise, thank you for taking the time to tell us.

I hope you are fully recovered or well on the way.

Best wishes,

Eunice

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