About: University Hospital Southampton NHS Foundation Trust

On the acute assessment unit pink area think the last one! my mother care about was second to none. The nurses were very attentive and were very quick to act.

However two of the nurses let themselves down when they were talking about several other people about what they were getting upto on a Night out. Shame on you for talking over my elderly mother of 98.

She may not be walk or do much but she can hear and talk she was very distressed by what she heard.

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Response from Acting Head of Complaints, University Hospital Southampton NHS Foundation Trust

Thank you for your positive feedback concerning AMU, I was pleased to read about the high standard of care your mother recieved. I am sorry to hear about the experience your mother had in being talked over by nurisng staff. This is not the standard od behaviour that we expect from any of our staff. I have passed on your comments to the area matron for feedback.