"Transport"

I rang NHS transport this morning around 8.30 am, to ask for transport to Bishop Auckland hospital for my weekly appointment at physio after a dislocated and full rotary cuff repair operation 4 weeks ago. I have only ever used this transport once in my 67yrs , as there was none of my friends or relatives able to take me. The member of staff whom dealt with my call was rude and made me feel 2 inches high, saying why could I not take a bus as I was not classed as unable to do so. Believe you me if I could have got any other way I would have done so, anything would have been better than the way I was treated on the phone. I am told that the phone calls are recorded so perhaps someone will be able to replay and recall.