"Praise of a&e department"

About: Bristol Eye Hospital

After coming in today with my very scared daughter. I just want to say how lovely the staff in a&e were. The person who gave us the number was great with an elderly patient whom they explained everything to and sat at her level and listened. This member of staff booked my daughter in at the desk. Finally the nurse who saw my daughter was just fantastic. I felt like a bit of a neurotic mother but they put me at ease, was great with my daughter chatted to her, told her what they were doing. I can't thank them enough for how good they were. An absolute credit to the profession. I would like this to passed on to them if possible yet I don't know their name

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Response from Bristol Eye Hospital

Hi there. Thank you for your feedback. We are delighted to hear about the wonderful care and treatment you and your daughter received on your recent visit to our eye hospital. We understand coming into hospital can be daunting and we are very proud of all the staff members that helped you feel more at ease. We will pass on your message to the relevant team. Thank you again for your comments.

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