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The kindness and consideration I was given was wonderful

Posted By Banjo118

"The kindness and consideration I was given was wonderful"

About: Crosshouse Hospital

(as the patient),

First of all I would like to thank everybody who looked after me on the afternoon I was in the department. The kindness and consideration I was given was wonderful, so reassuring and helpful. I hope I do not have to return but if I do I will have no hesitation in coming. I cannot thank all of the staff for their kindness to me.

Many thanks again.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/08/2016 at 16:31
Published on Care Opinion at 17:04

picture of Eunice Goodwin

Dear Banjo118,

Thank you for getting in touch on Patient Opinion. I will be pleased to pass this to the team so they also appreciate your feelings about your care. I may be wrong, but I think you may have been in the Combined Assessment Unit so that is where I will send it.

I hope you are well now,

Best wishes,

Eunice

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