"Procedure today in the day-care unit."

Faultless care and attention for a procedure in the day-care unit today.

I was made to feel comfortable, relaxed and the procedure I was having, fully explained in careful detail.

I felt unhurried and that every care possible was taken to ensure my privacy.

Every staff member was polite and friendly and made me feel that I was important to them.

Well done Tiverton Hospital.

You should have a certificate of excellence !