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All staff so warm and friendly

Story from nhs.uk

"All staff so warm and friendly"

About: Shepton Mallet NHS Treatment Centre

This was my first experience of having an operation, and it was made so much easier by all the supportive staff. I had aright hand carpal tunnel op. They explained everything and were willing to listen to any concerns.

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Response from Shepton Mallet NHS Treatment Centre 7 years ago
Shepton Mallet NHS Treatment Centre

Submitted on 05/09/2016 at 17:51
Published on nhs.uk on 06/09/2016 at 02:30

Thank you for taking the time to provide feedback on your recent treatment at Shepton Mallet NHS Treatment Centre.

We aim to provide a high quality, individualised patient focused service ensuring every patient is treated with the care and respect they deserve (and which we would all want for ourselves) and it was lovely to hear that you have been satisfied with our efforts. We believe that clear and careful communication is the key to establishing good rapport and that this in turn ensures the patient can make informed choices about their treatment plan and be reassured about any worries their forthcoming treatment may pose.

We hope you have made a good recovery from your procedure and have the outcome you were hoping for.

Kind regards

Trudy Craig - Patient Quality and Safety Manager

T: 01749 733612

Trudy.Craig@careuk.com

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