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Horrendous Experience

Story from nhs.uk

"Horrendous Experience"

About: Bradford Royal Infirmary

I had a Gastroenterology appointment on the 3rd of August, it was the worst experience I have ever had. I never want to experience it again. The staff however, I can't criticise, they were very polite and helpful. They however, were not concerned about my high blood pressure, they took a number of readings, all of which were high, all above 175/130. The results of the endoscopy show I have a hiatus hernia, which I am told will need operating on. I am waiting for an appointment.

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Responses

Response from Bradford Royal Infirmary 7 years ago
Bradford Royal Infirmary

Submitted on 11/10/2016 at 11:02
Published on nhs.uk on 12/10/2016 at 02:31

Hello, first of I must apologise for the delay in replying - there has been a problem with the site notifying us when someone posts a review, which we have just become aware of.

We do value all comments from our patients and take them seriously.

It would be very helpful if you could contact us so we can investigate your experience properly and make sure arrangements for your appointment and treatment are in place. If you would like to discuss this further the patient experience manager would be happy to discuss this with you.

The number to contact is 01274364810.

If you call when the office is closed or no-one is available to take your call, please do leave your name and number and we will call you back as soon as possible. Thank you.

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